Maintenance Announcement - HeyHi will be under maintenence service and not be accessible from 04:00 PM to 08:00 PM , 29 Nov 2020 UTC.
We apologise for any inconvenience caused.

Teachers FAQ


Do I need to signup for a HeyHi user account?

Yes, you need to be a registered user on HeyHi to create/ host meetings.

Can I enter a Session as a host if I do not have/ did not login to my HeyHi account?

No, you will only have user access if you do not have/ did not login a HeyHi account. All users in a session will have restricted usage of the whiteboard and other functions if there is no host in the session.

How many hosts can there be in a Session?

There can be co-host in a session. All hosts and co-host must be paid plan user.

How can I create a Session?

To create a session, please do the following:
Login to your HeyHi Account
Click [Create Meeting]
Select Meeting Mode.
Check/ uncheck option to disable whiteboard and chatbox for
users before they enter the Session.
Click Create

How do I send Session info to my students?

You can either copy the Session Info to share in other Instant Messaging Apps or send email invites to your students.

Can I let my students book slots with me instead of creating Sessions to host them?

Yes, your students can book slots with you via your personal calendar. All you need to do is list your available slots in the calendar in your user dashboard and share your calendar link with your students

I am a tuition centre owner. Can I create an account to manage the activities of the teachers in my tuition centre?

Yes, you can create an organisation account and add your teachers as consultants in your organisation account. The organisation account allows you to create Sessions for your teachers and gives you an overview of the sessions that are carried out by all your teachers.

How much does it cost to use HeyHi?

Please refer to our Pricing Plans for more details

Is there a time limit for each Session?

Please refer to time limit in the pricing plan.

I am totally new to HeyHi, is there a demo video I can watch that will teach me how to use?

You can book a live demo with us at https://heyhi.sg/heyhidemo

Is there any minimum system requirements for my devices? [1]

Minimum system requirement:
Android OS: 6.0 or higher
iOS: 11.0 or higher
Desktop OS: Windows 10 / MacOS 10.10 or higher
Web Browser: Latest version of Google Chrome or Mozilla Firefox

What device can I use to join a session?

You can join a session using either a desktop/ laptop computer with a compatible Windows /Mac OS or you can a mobile phone/ tablet with a compatible Android/ Apple OS. Please refer to [1] to see minimum system requirements.

Are there any computer peripherals that I will need to use?

No peripherals needed.
You may use your mobile or ipad/tablet to pair up with the desktop/laptop and make your mobile device your personal writing pad.

Where can I download the HeyHi app for my mobile phone/ tablet?

Google Play Store:
Apple App Store:


Students and Parents FAQ


Do I need to signup for a HeyHi user account?

It is not necessary to signup for a HeyHi user account if you are joining a session as a student.

How do I join a session?

Your teacher has to send you the session info (Meeting ID and
Access Code) before you can join a meeting.
To join a session on a desktop/ laptop computer:
Click the url in the session info.
Enter your name and the access code.
Click Join Meeting.
To join a session on a mobile phone/ tablet:
Start the HeyHi App.
Enter your name and the Meeting ID.
Click Join Meeting.
Enter Access Code and click OK.

Do I have to pay to use HeyHi before I can join a session?

You do not have to pay us if you are joining the session as a student.

Is there any minimum system requirements for my devices? [2]

Minimum system requirement:
Android OS: 6.0 or higher
iOS: 11.0 or higher
Desktop OS: Windows 10 / MacOS 10.10 or higher
Web Browser: Latest version of Google Chrome or Mozilla Firefox

What device can I use to join a session?

You can join a session using either a desktop/ laptop computer with a compatible Windows /Mac OS or you can a mobile phone/ tablet with a compatible Android/ Apple OS. Please refer to [2] to see minimum system requirements.

Are there any computer peripherals that I will need to use?

No peripherals needed.
You may use your mobile or ipad/tablet to pair up with the desktop/laptop and make your mobile device your personal writing pad.

Where can I download the HeyHi app for my mobile phone/ tablet?

Google Play Store:
Apple App Store: